waiting times

Hospital Particular Alvor

Over 1H30

Urgent Care

Hospital Particular Gambelas


Urgent Care



Hospital Particular da Madeira


Urgent Care



Madeira Medical Center


Urgent Care

Frequent Questions 

What is a Teleconsultation?

The Teleconsultation was created so that patients can consult their doctor during this phase of the pandemic and to therefore continue caring for their health.

The Teleconsultation is available throughout the entire network of the HPA Health Group: Algarve, Alentejo and Madeira, by simply consulting the available specialties and doctors.

It is available either by telephone (Teleconsultation) or by a video call (Video Consultation).


How does the Teleconsultation work?

If you have decided on a Teleconsultation: on the day of your appointment and 5 minutes before the scheduled time, you will receive a call from our Unit that will be transferred to your doctor.

If you have decided on a Video Consultation: on the day of your appointment and 5 minutes before the scheduled time, you will receive a SMS or an e-mail with a link, to access your Video Consultation and connect you  with your doctor. Make sure you have internet connection and that your camera and microphone are connected. 

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How to book a Teleconsultation?

Contact our Call Center in your area of residence for an appointment:


 How to settle your account?

You will receive our invoice either by e-mail or post, after your Teleconsultation with payment details.


What is the cost of a Teleconsultation?

For patients with health insurance the cost of a Teleconsultation is the same as a face-to-face appointment.  Other patients must enquire on the conditions. 

Which insurance companies accept payment responsibility for Teleconsultations?

The HPA Health Group is liaising with all insurance companies to ensure that all its patients can benefit from co-payment of the Video Consultation.

At the moment, several companies have already agreed to the reimbursements of costs. Confirm with the Call Center in your region when you make the appointment.



Book your Teleconsultation