The HPA Health Group was Ranked Top of the Rank for Excellence by the Entidade Reguladora da Saúde
The national health evaluation system “Sistema Nacional de Avaliação em Saude” (SINAS), governed by the National Health Board the “Entidade Reguladora da Saude” (ERS)is a global quality control monitoring system for hospitals. During the 2nd annual review 163 hospitals were evaluated and the results became known on the 29th of December last.
The Alvor and Gambelas Hospitals were both awarded top ranking evaluations in all 5 categories subject to review.
The five categories under review were Clinical Excellence, Patient Safety, Comfort and Adaptability of the Facilities, Patient Focused and Patient Satisfaction.
This multidimensional evaluation system is carried out on two levels. On the 1st Level, compliance with the criteria that the ERS considers to be essential when providing quality health care, proven by analysis of various framework indicators of the organization. Compliance with these criteria corresponds to the award of one star, which then allows access to the 2nd level of assessment. On this level Patient Safety, Comfort and Adaptability of the Facilities and Patient Focus, both our hospitals were individually awarded top ratings.
We wish to congratulate all those involved, including our patients who prove their loyalty on a daily basis, challenging us to continue on the path of excellence.