Both hospitals have eared accreditation by the most recognized organization and with the highest prestige worldwide in the area of clinical accreditation, the Joint Commission International.
This international accreditation, attributed to all clinical and non-clinical services of the Alvor and Gambelas Hospitals, recognizes that professionals and units are guided by the highest standards of safety and quality in areas such as infection control, drug safety , medical and surgical care, and also leadership and organizational management.
Joint Commission International: http://pt.jointcommissioninternational.org/
The HPA Health Group has assumed as its main mission, meeting the expectations and needs of its clients, integrating the principles of quality and environment into its development strategy.
To this end, it undertakes to:
Developing a Quality Culture aims to, through the involvement of each collaborator, improve the competitiveness, effectiveness and flexibility of the organization through planning, organization and understanding of each activity.
Satisfy the requirements of its Clients in order to guarantee their full satisfaction, complying with the legal norms and regulatory requirements as well as with the obligations inherent to each of various areas.
Melhorar as condições de segurança, quer das instalações, quer das atividades nelas desenvolvidas, implementando as medidas necessárias para a eliminação do risco para a saúde e segurança laboral.
To improve safety conditions, both of the facilities and of its activities and services, by implementing the necessary measures, in order to eliminate occupational health and safety risk.
Promoting environmental protection by assessing the various aspects of is activities on the environment, with the aim of avoiding or minimizing the impact they may cause, promoting the rational use of resources including pollution prevention in order to continuously improve its impact on the environment.
Promoting its employees with awareness and training enabling them to carry out their various duties, ensuring that they develop their competencies, promoting their involvement in the Quality and Environment Management System in order to achieve the organization’s planned results.
Selecting suppliers and service providers with care, involving them in our Quality and Environment policy so they may adopt the principles in force, at the HPA Health Group.
Respecting and complying with professional ethics and cordiality with respect to the contact and treatment of clients by adopting and complying with Good Practices recognized by the sector, namely, the rights and duties of the patient.
Continuously improving internal procedures by promoting the efficiency of the integrated management model of Environmental Quality Systems through implementation and monitoring of Quality and Environment objectives and targets.
The national health quality control system “Sistema Nacional de Avaliação em Saude” (SINAS), governed by the National Health Board the “Entidade Reguladora da Saude” (ERS)is a global quality control monitoring system for hospitals
The five categories under review are Clinical Excellence, Patient Safety, Comfort and Adaptability of the Facilities, Patient Focused and Patient Satisfaction.
This multidimensional evaluation system is tested in two levels. The first level confirms compliance with the criteria considered by the ERS as essential in providing quality health care, through the analysis of organizational structure and culture indicators. Confirmation of theis requisite corresponds to the attribution of one star, and permits providers to access the 2nd level of evaluation. This level has tree levels of quality which are rated individually (superior, intermediate and basic).
In addition to the maximum attribution of stars, the Hospitals of Alvor and Gambelas have both year after year received the higher level of classification in the Patient Safety, Comfort and Adaptability of the Facilities and Patient Satisfaction.
The Patient Safety standards practiced by the HPA Health Group are based on the standards issued by the Joint Commission International, the international health accreditation body, whose mission is to improve the safety and quality of health care. In order to achieve these goals, it uses educational processes, publications, consulting and evaluation services for certification and accreditation.
If admission to one of our Hospital Units / Services is planned, please read the following document, so that your stay with us is pleasant and comfortable, but above all, that it meets with your expectations and needs.
We, at the HPA Health Group welcome visitors and companions, as we consider that they help to promote a comfortable stay for the patient resulting in a quicker recovery.
However, there are regulations that must be adhered to, in order to ensure everyone’s safety and the proper functioning of the unit.
We would like to remind visitors/companions to take into account a few important factors: